Analyst, Front Office Desk Support, NY Fixed Income Product Technology

Position Purpose:
The purpose of this role is to provide proactive desk support for FIP business users, facilitating the normal operation of day-to-day desk technology related activities and to continually drive refinement of procedures, processes and quality of service.

Key Accountabilities:
* Assist in the planning, execution and implementation of new development, enhancements and upgrades of fixed income technology systems.
* Support customer e-Commerce solutions.
* Provide day-to-day FIPT application support across trading and sales teams.
* Troubleshoot and minimize impact of system outages.
* Train business and technology staff on usage of existing and new technologies.
* Maintain relationships with vendors and internal teams working on fixed income projects / applications.
* Use technology to improve process
* Maintain an issue log to document system issues and solutions.
* Liaise between clients, vendors and in house apps (front office, back office, middle office); escalate problems and make enhancement requests as necessary.
* Analyze and identify areas for improvement, then propose and implement change.

Job Requirements: (Knowledge/ Experience):
* Experience with vendor solutions: Bloomberg (TOMS), Infinity
* OS: Unix, Windows, Citrix
* Familiarity with Market Data Providers and feeds (Reuters, Kobra)
* Knowledge of E-commerce platforms - TradeWeb, Market Axess
* Knowledge of the ION platform
* Knowledge of UNIX and scripting
* Excel with VBA

Core Behaviors
* Maintains a client first and customer service mentality.
* Ability to remain focused in high-pressure situations.
* Sense of urgency with an ability to prioritize.
* Strong sense of accountability; pursues resolution aggressively.
* Strong written and oral communication skills.
* Ability to work collaboratively.
* Abides by the Code of Conduct.

Required Skills/ Competencies/ Attributes:

Education:
BA/BS

Required Accreditation(s):

Special Conditions:
None

Diversity:
Diversity in the workplace, one of our shared values, lies at the heart of our rewarding, open, supportive and inclusive work environment. We respect and respond to the many competing and evolving priorities in our lives so you can focus on what you can do best - put clients first.

EOE/M/F/D/V