If you have any questions about the position or our application process, reach out to us at .
Information Technology ServicesJob DescriptionJob Summary
Co-manage CRM (Salesforce) ecosystem projects, platform, and associated third party tools that enable robust functionality for event capabilities. Provide business analysis consultation and technical guidance on CRM ecosystem tools that support events. Partner directly with community members, Information Technology Services colleagues, and other stakeholders to document and scope user requirements; recommend solution options; design and configure new functionality; and administer system components as needed. Lead operations for events technology tools that are part of the overall CRM ecosystem. Lead the development and administration of Salesforce events use cases, with primary responsibility for consultation, documentation and testing across platform use cases.
Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Essential Functions
System Administration, Configuration and Implementation, including customer service (60%):
Documentation, Testing, and Training (30%):
Department and Team duties: (10%):
All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)
Bachelor's Degree from an accredited institution in computer science, computer information systems, or a related field, plus at least two (2) years of working experience in Salesforce and related applications including but not limited to, Sales Cloud, Community Cloud, and cVent or an equivalent combination of education/experience. Experience managing projects with non-technical clients and ensuring effective technical and functional collaboration across internal technical and external functional groups. Experience leading projects from inception to delivery to effective transition to ongoing management and support.
Experience working with individuals from diverse backgrounds.
Preferred Qualifications
Work experience in higher education, preferably in a higher education setting providing support, coordination, or direction as administrative staff.
Salesforce Administrator Certification
Experience administering Salesforce Sales Cloud, Communities Cloud, Service Cloud, cVent, and/or GitHub.
Proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
Demonstrated aptitude for learning new technologies.
Ability to effectively communicate technical concepts to other technical staff members as well as non-technical members of the organization.
A record of success in improving processes and driving adoption of a CRM solution and related technology services.
Ability to demonstrate a high degree of self-initiative and commitment to expand skills and expertise through a variety of methods, including self-study, working/mentoring with colleagues, and both internal and external training.
Familiar with Agile Project Management is a plus.
Additional Information
All successful ITS staff are known for effectively applied expertise, thoughtful attention to detail, timely and appropriately calibrated follow-up, proactive and constructive problem-solving, openness to new approaches, and for building effective partnerships and trust within ITS, across the College and (where relevant) with external partners.
Review of applications will begin
May 20, 2024Compensation Grade:
Grade IPosition Type:
RegularAbout Smith CollegeLocated in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst.Students cross-enroll and faculty cross-teach across the Five Colleges.
Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at .
As set forth in our , Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.