Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. ProHealth Physicians is a physician-led medical group with 85 practice locations throughout Connecticut serving more than 10% of the state’s residents. We empower physicians and advanced clinicians to better serve patients through enhanced care processes in support of improved patient outcomes. Formed in 1997, ProHealth Physicians has grown to include more than 350 primary care and specialty clinicians and offers select specialty and diagnostic/therapeutic services.
Primary Responsibilities:
Serve as liaison between patients, staff and providers
Support the care team and its patients by providing and documenting nursing care following established standards and practices
Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR)
Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
Provide attention to patients in a manner that builds confidence, trust and loyalty
Act as a member of the care team, including preparing patients to be seen by collecting and recording(as applicable): Height and weight, Temperature, Current medications and Chief complaint and history
Triage patients according to approved protocols and consistent with ProHealth’s Appointment and Scheduling Guidelines. Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR
Provide and document patient care such as giving injections and performing preventive screenings
Educate patients regarding their illness or injury and provide instruction regarding self-management of their condition
Carry out standing orders (i.e., authorizing prescription refills and ordering tests) consistent with ProHealth’s policies and procedures
As appropriate, conduct outreach to patients in need of appointments or other services, to communicate test results and other information, and to follow up after appointments to be sure patients are following their plan of care
Monitor task list in order to respond to tasks in a timely manner, follow up on overdue orders and monitor status of critical referrals
Order supplies and vaccines and maintain appropriate records. Prepare and maintain equipment including sterilization
Maintain knowledge of current coding, OSHA and CLIA regulations and ProHealth policies
Assist care team to assure smooth office operation and delivery of excellent service through teamwork