1. Customer Service Quality 1.1 Demonstrate and promote CHAMP behaviors 2. Medication Management 2.1 Conduct timely, accurate medication order review that considers all patient characteristics including laboratory values and vital signs 3. Medication Preparation and Distribution 3.1 Demonstrate competency in pharmacy automation and technology as applicable to work area 4.

1. Identification and qualification of patients eligible for medication patient assistance programs and foundations. Interfaces with program administrators for reimbursement assistance programs sponsored by the drug manufacturer. Tracks, documents, and reports out cost savings associated with patient assistance drug recovery programs and provides updates to pharmacy manag

Complies with all state and federal standards for compounding medications. Proficient with pharmacy technology and equipment. Capable of troubleshooting minor technical problems and knows who to reach out to when escalation is needed to resolve. Prepares and packages all forms of medications and compounds as needed. Repackage all bulk medications into unit of use containe

1. Medication Distribution 1.1 Accurately and efficiently pick, prepare, package, label, and deliver medications to the appropriate storage area of patient care units, including, but not limited to automated dispensing cabinets (ADC), medication storage refrigerator. 1.2 Utilize appropriate product packaging (i.e. bag, vial, bottle, jar, syringe, oral syringe) 1.3 Demonst

1. Resolves drug distribution problems assuring accurate and timely dose delivery to all patients 1.1 Responds to telephone requests for medication in appropriate fashion accommodating callers request or routing call to appropriate person. 2. Interprets Clinical and Pharmacokinetic Lab Data in order to formulate medication monitoring plans. 2.1 Demonstrates knowledge of b

1. Screens and refers incoming phone calls and directs patients and families to ensure that accurate and timely department communication is facilitated and that the Department is represented in a positive manner. 1.1 Provides all support and clerical assistance to patients, families, staff (both departmental and hospital), and community contacts with the greatest consider