Who we are...

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need...

We are seeking a highly experienced Senior System Administrator with the VMware Services Team. This role is integral to the management of our client IaaS platform, iWorkstation, as well as multiple client-based Cloud services. Our team oversees a variety of SaaS products and maintains multiple partner relationships, including operating as a Cloud Solutions Provider with Microsoft and offering MSP based services to our customer base.

What's in it for you...

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you'd expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center / off-site fitness/wellness reimbursement
• Tuition Reimbursement
• One-on-one career coaching
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you'll do...

• Work in a fast-paced environment and manage multiple priorities simultaneously
• Daily customer interaction required to follow-up on issues and track progress of project(s)
• Install, configure and maintain Microsoft Windows Operating Systems, hardened custom images, networks, custom applications, and peripherals
• Troubleshoot complex system-level problems with thin clients, virtual workstations, virtual servers, laptops, applications, and Cloud services
• Respond to escalated tickets from Level 1 Support Team
• Implement and maintain security controls as requested by Clients
• Respond to ticket requests and emails submitted by Clients
• Deploy and manage Virtual Desktops and Servers as requested by Clients
• Participate in Disaster Recovery testing
• Stay abreast of current technology trends and the impact to the infrastructure
• Document system and application configurations and deployments standards
• Some weekend/afterhours work required, as necessary
• Occasional On-Call rotation required for Client and infrastructure production issues

What you'll bring...

• Bachelor's Degree in Computer Science or related experience
• Five+ years of performing System Administration in a production environment
• Extensive experience troubleshooting hardware and software
• Certification(s) related to environment (e.g. Microsoft, VCP, LCP) a strong plus
• Prior MSP or consulting experience a strong plus
• Leadership experience a strong plus
• Ability to read, analyze and interpret banking periodicals, professional/technical journals and technical procedures
• Ability to communicate effectively with all levels of staff and management both verbally and in writing
• Effective ability to lead projects
• Effective ability to lead technicians
• Effective documentation skills and strong attention to detail
• Demonstrated ability to work independently with minimal supervision as well as part of a team
• Ability to explain complex issues to end users and Executives alike
• Proficient knowledge of assigned systems (e.g. Windows or Linux), including installation and troubleshooting
• Proficiency shown working with Azure (AAD, Identity, Security, Compliance) and Microsoft 365 workloads, to include SharePoint Online, OneDrive, Teams, and Exchange Online - Intune MDM & Teams Voice/VOIP a plus
• Proficient knowledge of troubleshooting various enterprise applications
• Proficient knowledge of user access control, patching, and networking stacks
• Proficient knowledge of Active Directory, Exchange Server, and other local systems management (DHCP, DNS, NTFS)
• Working knowledge of email system maintenance/support, and experience migrating a wide-scope of source environments into Exchange Online
• Proficiency working with email/content protection systems (anti-spam/DLP/EOP) a strong plus
• Demonstrated experience with PowerShell/MS Graph scripting, for support and deployment automation a plus
• Proficient knowledge of setting up and maintaining VMware and virtualization
• Proficient knowledge of setting up and maintaining computer hardware
• Excellent customer service skills
• Effective ability to maintain vendor and partner relationships
• Prior experience with project management tools, such as Smartsheet, a plus

The salary range for this position is $91,800 - $122,400 annually.

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we'll be happy to get back to you!